Privacy Policy

Eventable, operated by DC Life and Experiences LLP, respects your privacy and is committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, or contact us regarding our event management and venue-related services.

We may collect the following information when you use our website:

• Contact information: Name, mobile number, and email address.
• Event requirements: Event type, preferred location, expected guest count, event date, estimated budget, and services requested.
• Communication preferences: Your preferred contact method, such as phone call, WhatsApp, or email.
• Messages and enquiries: Information you voluntarily provide through our forms or communications.
• Technical information: Limited website usage information, such as browser type, device information, and website interactions, where applicable.

We collect only the information reasonably necessary for the purposes described in this policy.

We may use your information to:

• Respond to event planning and venue enquiries.
• Understand your requirements and suggest suitable options.
• Contact you through your preferred communication channel.
• Prepare quotations and discuss our services.
• Coordinate event-related arrangements when requested.
• Improve our website and enquiry process.
• Maintain business records and meet applicable legal obligations.
• Prevent spam, misuse, and fraudulent submissions.

We will not use your information for unrelated marketing communications without an appropriate legal basis or consent where required.

We do not sell your personal information.

We may share relevant information with authorised team members, service providers, or event partners when necessary to respond to your enquiry or provide a service you have requested.

We may also disclose information where required by applicable law or a lawful request from a competent authority.

Where third-party tools are used for website hosting, email delivery, analytics, or customer relationship management, information may be processed by those providers in accordance with their applicable terms and privacy practices.

When you submit an enquiry, you authorise Eventable to contact you regarding that enquiry using the contact details and communication preferences you provide.

Submitting an enquiry does not constitute a confirmed booking or guarantee venue availability, pricing, or service delivery.

You may ask us to stop further non-essential follow-up communications at any time.

We take reasonable technical and organisational measures to protect the information we collect against unauthorised access, disclosure, alteration, or loss.

Access to enquiry records should be restricted to authorised personnel who need the information to perform their responsibilities.

Although we take reasonable precautions, no online system or method of electronic storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to respond to enquiries, provide requested services, maintain relevant business records, resolve disputes, and meet applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable retention obligations.

Our website may use cookies or similar technologies to support website functionality, understand visitor behaviour, and improve the user experience.

Where required, non-essential cookies or analytics technologies will be used in accordance with applicable consent requirements.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Raise concerns about how your information is handled.

To exercise these rights, contact us using the details provided below. We may need to verify your request before taking action.

Our website may contain links to third-party websites or services, including social media and messaging platforms.

We are not responsible for the privacy practices, content, or security of external websites. Please review their privacy policies before sharing personal information with them.

Our website and enquiry services are intended for people who can lawfully submit enquiries and provide personal information under applicable law.

We do not knowingly collect children's personal information in circumstances where doing so would violate applicable law. If you believe a child has provided personal information improperly, please contact us so that we can review the matter.

We may update this Privacy Policy from time to time to reflect changes in our services, website features, or legal requirements.

Any revised policy will be published on this page with an updated revision date.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact: